Returns handling for e-commerce
A Swedish return address for your online shop
Give your customers a Swedish address for returns, exchanges and complaints. We receive, log and forward returns in bulk to your wholesaler or any address you choose.
Returns handling
Price based on volume
- Swedish return address in Malmö
- Receipt and logging of every return
- Bulk forwarding
- Repackaging when needed
- Since 1999Mail service in Malmö
- Föreningsgatan 28, MalmöOur own office and mailboxes
- Collect mail every day 05–23All year round
- 040-12 44 22Closed, opens Monday 10:00
Why a Swedish return address?
Swedish customers are more willing to buy when they can send an item back to an address in Sweden. A local return address makes returns cheaper and easier for the customer, which shows in more completed purchases and fewer questions to your customer service.
If you sell from another country, or run dropshipping without your own warehouse, every individual return abroad is expensive. With us, returns are collected in Malmö and forwarded in a single shipment when it suits you. This lowers the shipping cost per item.
What’s included
- A Swedish return address to use in your shop and on the packing slip
- Receipt and logging of every return
- Storage until it is time to forward
- Bulk forwarding to a wholesaler or warehouse
- Repackaging and simple checks when needed
Suitable if you
Sell from abroad
You sell to Swedish customers but have your warehouse or supplier in another country.
Run dropshipping
You need a local return address without your own warehouse in Sweden.
Want to consolidate returns
Returns are forwarded in larger shipments instead of one by one.
Need repackaging
We repack and prepare the goods for their next delivery.
How it works
You get a return address
An address in Malmö that you give to your customers.
Customers send their return
Returns, exchanges and complaints come to us.
We receive and log
We store the parcels until it is time to send them.
We forward in bulk
To your wholesaler or any address, in Sweden or abroad.
Request a quote
The price depends on volume and how the parcels are to be handled. Tell us what you need and we will get back to you with a price.
- Fixed price per parcel
- Repackaging when needed
- Personal contact in Malmö
FAQ
How much does returns handling cost?
The price depends on how many returns you have and how they are to be handled. Fill in the form above and we will send you a price.
Can you repack the goods?
Yes. We can repack and prepare the goods for delivery to Swedish and international suppliers.
Where do you send the returns?
To your wholesaler or to any address, in Sweden or abroad. You decide how often.
How do we get started?
Fill in the form and we will go through volumes, handling and how often the returns should be forwarded. Once we have agreed, you get the return address and can add it to your shop.
Which return address will we get?
An address at Poststugan in Malmö, which you add to your shop’s return instructions and to the packing slip.
How long can the returns stay with you?
We agree on that together. Most often we forward them once a week or when a certain number of parcels have arrived.
Will we know which returns have arrived?
Yes. We log every return as it arrives, so you can match it against your orders and refund your customers on time.
Do you accept complaints and exchanges?
Yes. The return address can be used for returns, exchanges and complaints. We handle them according to the instructions you give us.
Can the return address be combined with a mailbox?
Yes. Many combine returns handling with a physical or digital mailbox for the company’s other mail.
Do you also need a business address?
Combine the return address with a mailbox or a digital mailbox.